They really go out of their way to make you feel at home and are so willing to help. The entire Staff is so friendly and welcoming. May be the most underrated part of the resort. Grounds are still BEAUTIFUL and so well kept. We would like to have the opportunity to host you again to change the current perceptions with which you left the hotel. In regards of the seats at the pool, we would like to mention that we are operating with limited capacity in order to keep social distancing, by the moment finding a pool spot should not be an issue, we have taken in great consideration your suggestions and will be working hand by hand with our pool concierges to void these practices. We understand every guest have different expectations on how drinks are prepared, while some might find them to be on point, we truly respect some others can find them to do not never the less, we have addressed your valuable feedback to our Food and Beverage department to continue improving the services we provide. It's such a shame, though because this hotel has a lot of potential!ĭear Recent VIRM Guest, Thank you for taking the time to share your recent experience at Valentin Imperial Riviera Maya, although we are grateful for your recent stay, we would like to mention that regret the circumstances that created these perceptions on you. If you want a restorative holiday when you can relax in peace, just go to another hotel. If you want to get drunk and don't care about your drinks quality, I think you'll be happy. We were also woken up by people screaming or talking very loudly at night. Definitely not ideal when you want to read your book or rest. We preferred to go to the beach or the other pool but often had to endure hours of country music. The main pool is a no go zone after 12pm. It 's impossible to get a seat in the shade if you arrive after 9am. They also reserve their seats around the swimming pool around 8am and go back to bed. Most guests would be extremely loud, drunk by 3pm and play their country music very loudly on their speaker (despite the fact that the hotel forbids such behavior). Definitely not something you would expect from a 5 star hotel. They're all made of artificial syrups and diluted in water. There are two main issues with this hotel. The lasagna I ordered seemed to come from a children cafeteria. The Italian restaurant was disappointing, however. We really enjoyed the Mexican and Japanese restaurant. They're all very nice and eager to do well. it broke one night and flooded our room but staff reacted very quickly and it was cleaned and repaired the same night. The rooms are nice, clean and comfortable. My husband also used the hotel boat quite a lot and had a lot of fun. We also enjoyed aqua power and aqua bike. We were absolutes fan of the morning yoga class. The hotel offers a lot of great (and free) activity. You can observe a lot of cute animals wandering around. The hotel is well-decorated and the nature is absolutely stunning. My husband and I booked a room for our honeymoon.
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